Shipping policy
Shipping Policy
At Nestra, we work with trusted shipping partners to deliver premium rugs safely and efficiently across the United States.
Processing Times
Orders are typically processed within 1–3 business days after purchase.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- Standard Shipping: 3–10 business days
- Remote or rural areas may require additional transit time
Please note that shipping times are estimates and are not guaranteed.
Shipping Costs
We offer:
- Free shipping on qualifying orders over $99
- Shipping rates for smaller orders are calculated at checkout
Delivery Information
Customers are responsible for ensuring the shipping address entered at checkout is accurate.
We are not responsible for:
- Delays caused by carriers
- Weather-related delays
- Lost or stolen packages after confirmed delivery
- Incorrect addresses entered by customers
If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply to reship the order.
Damaged Deliveries
If your order arrives damaged, you must contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
Please email all damage claims to:
support@thenestra.com
Order Tracking
Tracking information will be emailed once your order ships. Please allow up to 24 hours for tracking updates to appear.
Multiple Shipments
Some orders may ship separately depending on product availability, warehouse location, or order size.
Final Shipping Terms
By placing an order with Nestra, you acknowledge and agree to this Shipping Policy and understand that delivery dates are estimates, not guarantees.